These Terms and Conditions apply to your use of themysmarthomeshop.co.uk website and any orders placed with mysmarthomeshop.co.uk. We’re passionate about our customers and ensuring you’re happy so the following terms set out the terms and conditions in what we hope is a straight-forward and customer-friendly way.

OUR CONTRACT WITH YOU

When you place an order, you are offering to buy the product(s) from us and we will send you an order acknowledgement. However, your order will only be accepted by us once your product(s) have been delivered to you. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do, however, reserve the right not to fulfil your order for any reason if, for example, we have made an error on the price or we simply can't get hold of the model you need. In the event of these circumstances we will refund you any price you’ve paid to us. We reserve the right not to accept an order for any reason and we won’t be liable to you or anyone else in these circumstances.

AVAILABILITY

We display our availability on the website and when you can have an item delivered. We deliver many products a week and so we have to rely on a computer system for our stock control. Computers are better than people at this stuff on a big scale but even they occasionally get it wrong. If we get this wrong we will tell you as soon as we know and we will try to sort it out for you.

WEBSITE INFORMATION

We try to specify accurate dimensions for every product listed on mysmarthomeshop.co.uk. However, please be aware that the product dimensions represent the casing of the product only. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. However, we can't guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.

CUSTOMER REVIEWS

Any customer reviews of the products we sell are the opinions of our customers and do not form part of the specification or description of the product. We shall not be liable if any of the information contained in a customer review proves inaccurate.

PRICES

All the prices we display include VAT and exclude delivery, unless stated specifically on the website. From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges and geographical exclusions may apply. Please refer to individual product pages for pricing.